Director, Design & Process Improvement

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Job Title: Director, Design & Process Improvement

Location: Hartford, Connecticut, CT

Job Description:
Develop and design programs and help to lead initiatives for improving internal and external business processes. Evaluate operating environment, vendors, workflow processes, and support services for assigned line of business or product; document multiple solutions to help recommend and lead implementation of changes for improvement.

Primary Duties and Responsibilities

Lead project teams and provide technical knowledge on large-scale PI/BI workflow and systems projects to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.

Gather & analyze statistical data. Create reports to provide insight to key Home and Field Office stakeholders

Develop and implement process strategies and plans in support of marketing initiatives and programs.

Consult with business management regarding approaches to implementing business process change.

Direct systems and workflow initiatives in support of business process, service improvement, and cost effectiveness.

Direct the analysis of outcome results, identify areas with improvement opportunities, understand and assess barriers to success. Develop strategies to address issues in identified areas and improve results.

Direct competitive analyses and benchmarking studies.

Job Requirements:
College degree 6+ years claim, management and insurance experience.
Business Process Management / Improvement experience.

Other
Demonstrated expertise in financial management and analysis
Strong Property line of business Technical skills
Advanced skills in Property Estimating and associated Web based Analytics tool
Advanced analytical and problem solving skills
Advanced knowledge of claim processes and systems
Leadership
Advanced Planning and Prioritizing
Strong technology aptitude
Advanced Communications
Conflict resolution

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